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Webinar: Boost the Quality of Handling Requests in Jira Service Management

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Webinar: Boost the Quality of Handling Requests in Jira Service Management

// Webinar has alre­ady taken place.

Giving the work­force the right tools to deli­ver excep­tio­nal ticket ser­vice is an excel­lent way to improve team productivity.

Adding richer con­tex­tual infor­ma­tion on Jira issues can undoub­tedly empower employees and speed up the ticket service.

That’s why every busi­ness, small or large, is loo­king for the estab­lish­ment of stan­dar­di­zed pro­ces­ses such as qua­lity manage­ment of every unit in the com­pany and cus­to­mer ser­vice requests as well.

How to pro­vide more con­text in Jira issues in order to respond to requests, inci­dents, and chan­ges rapidly?

Thanks to User Profiles for Jira [… ] and Customer and Organization Management for Jira Service Management [… ], busi­nesses can reach the full poten­tial of Jira Service Management and create an out­stan­ding cus­to­mer sup­port experience.

In this web­i­nar, you will learn more about the following:

  • Use data in Azure AD to extend inter­nal customers 
  • Use cus­tom data to extend exter­nal customers 
  • How to upgrade agents’ work and save their time 
  • How to manage cus­to­mers’ data with ease even on a large scale

For whom is the web­i­nar interesting?

  • Head of IT
  • IT pro­ject manager
  • IT admi­nis­tra­tors

Webinar Hosts:

Maria Händler
Product Owner


Christopher Skoropada
Co-Founder & CEO appsvio

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