Webinar: Boost the Quality of Handling Requests in Jira Service Management

Webinar: Boost the Quality of Handling Requests in Jira Service Management

// Webinar has alre­ady taken place.

Giving the work­force the right tools to deli­ver excep­tio­nal ticket ser­vice is an excel­lent way to improve team productivity.

Adding richer con­tex­tual infor­ma­tion on Jira issues can undoub­tedly empower employees and speed up the ticket service.

That’s why every busi­ness, small or large, is loo­king for the estab­lish­ment of stan­dar­di­zed pro­ces­ses such as qua­lity manage­ment of every unit in the com­pany and cus­to­mer ser­vice requests as well.

How to pro­vide more con­text in Jira issues in order to respond to requests, inci­dents, and chan­ges rapidly?

Thanks to User Profiles for Jira [ https://marketplace.atlassian.com/app… ] and Customer and Organization Management for Jira Service Management [ https://marketplace.atlassian.com/app… ], busi­nesses can reach the full poten­tial of Jira Service Management and create an out­stan­ding cus­to­mer sup­port experience.

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In this web­i­nar, you will learn more about the following:

• Use data in Azure AD to extend inter­nal customers 
• Use cus­tom data to extend exter­nal customers 
• How to upgrade agents’ work and save their time 
• How to manage cus­to­mers’ data with ease even on a large scale

For whom is the web­i­nar interesting?

• Head of IT
• IT pro­ject manager
• IT admi­nis­tra­tors

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Webinar Hosts: