Since a few days, the latest release of our User Profiles for JIRA add-on is available on the Atlassian Marketplace. One major feature in version 2.0 is the possibility to work with the information in the user profile in custom fields on every issue. Now I'd like to showcase one particular interesting use case for this functionality: Creating individual email signatures in JIRA.
JIRA mails look mostly the same for all users. When you want to use them to communicate with your customers or at least your colleges all over the world it would be great to attach an individual email signature for each user.
In most cases, the information we need for the typical signature of an employee is stored in the user directory of the company. We only need to get this information attached to our emails.
With User Profiles for JIRA you get the possibility to collect the data from the user directory in an easy way. Just create a profile field for every piece of information that you want to use in JIRA and link it to the data in the user directory. An example can be seen in our documentation.
Now we need to integrate all this data from the user profile into our JIRA issues. With the new User Profiles for JIRA 2.0, we have the option to create a custom field to store data from the user profile in it.
For more information about this particular new feature just visit the Atlassian Marketplace or read our blog post regarding the new release.
The last step is to link the data into our emails. For this, we use the add-on Email this Issue. Here we can create our own email templates and customize the way JIRA is handling mails. In the individual email templates, we can integrate placeholders for our custom fields with all the information we need.
If you have questions regarding our use cases feel free to contact us.